What is ChatGenius?

Overview

Most businesses lose DMs because they cannot answer fast enough. Questions arrive at all hours, on several platforms at once, and a slow reply usually means a lost customer. ChatGenius answers the moment a message lands, usually within 15 seconds, using an AI assistant you train on your own business.

It is not a rigid chatbot with scripted menus. The AI understands plain language, remembers context across a conversation, and replies with your real prices, services, and policies. When something needs a human, it escalates to your team instead of guessing.

What ChatGenius Does

ChatGenius covers four jobs that normally take several separate tools. You can use one of them or all of them.

Messaging & AI

The core of ChatGenius is the AI assistant that answers conversations for you.

• GPT-5 responses grounded in a RAG knowledge base built from your PDFs, Word docs, and website, so the AI answers from your real information rather than making things up.
• Memory and context across a conversation, so customers do not have to repeat themselves.
• 13 languages with automatic detection, replying in whatever language the customer writes in.
• Voice and image understanding, transcribing voice notes and reading photos customers send.
• Smart batching that waits for a customer who sends several short messages and replies once, the way a person would.
• Sentiment escalation that spots an unhappy customer and alerts your team.

Lead Generation

ChatGenius turns attention into contacts and conversations.

• Comment auto-DM: someone comments a keyword on your post, Reel, story, or Instagram Live and instantly receives a personalized DM.
• Lead capture and scoring: names, emails, and phone numbers are pulled from conversations automatically, scored, and exportable to CSV or your CRM.
• Visual Flow Builder (optional): a drag-and-drop way to build multi-step automations with keyword triggers, buttons, and AI steps. Flows are there if you want them, but the AI works without any flow trees to build.

Content Studio

Content Studio schedules and publishes the posts that drive those DMs in the first place.

• Schedule posts, Reels, carousels, and stories to Instagram and Facebook, plus videos and photo posts to TikTok, from one calendar.
• AI-generated captions matched to your brand voice, plus hashtag research from real Instagram data.
• Bulk CSV import for scheduling many posts at once, and analytics on reach and engagement.

Team & Inbox

Every conversation, from every channel, lands in one shared inbox your team can work together.

• Team members can claim, resolve, and take over conversations from the AI at any time.
• Color-coded tags, internal notes, and filters keep the inbox organized.
• Satisfaction surveys, an AI blocklist for spam accounts, and a media library round it out.

Channels

ChatGenius is one assistant working across five channels. What is available depends on your plan.

How Setup Works

You build and test your assistant first, then connect a channel once you are happy with how it answers. Nothing goes live to real customers until you decide it is ready.

1. Set up your AI

Add your business information: upload documents to the knowledge base, set the AI's tone and personality, and enter your services and pricing. This is what lets the AI answer with your exact details instead of generic responses.

2. Test it in the sandbox

Message your assistant yourself and see how it handles real questions, before any account is connected. Tweak the knowledge base and instructions until the answers are right. This is the step that saves you from surprises later.

3. Connect your channels and go live

Link your Instagram and Facebook pages with one-click sign-in, and connect WhatsApp, Telegram, or SMS from the portal. The moment a channel is connected, your AI starts answering real DMs. From there you can add comment-to-DM triggers, schedule content, and have your team jump in whenever they want.

Who It's For

ChatGenius fits any business that gets more DMs than it can answer by hand:

• Creators and coaches turning comments and DMs into bookings and email lists.
• Local and service businesses (med spas, salons, auto, real estate, home services) answering pricing and availability questions and booking appointments around the clock.
• Agencies running DM automation for several clients from one place.

If you can describe how you answer your customers today, you can train ChatGenius to do it for you.

Plans at a Glance

Every plan includes the AI assistant, the shared inbox, and Instagram, Facebook, and Telegram. Higher tiers add conversation volume, team seats, channels, and content scheduling.

For the full breakdown of limits and the optional Webhook/API add-on, see the pricing page.

Where to Go Next

Now that you know what ChatGenius is, here is where to go from here:

• Start free and set up your AI, then test it in the sandbox.
• Learn the Visual Flow Builder if you want multi-step automations.
• Developers can forward messages and send replies programmatically with the Webhook & Send API.
• Browse every guide in the documentation hub.