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Train Your AI with Your Business Knowledge
Upload your documents, FAQs, and business info. ChatGenius uses retrieval-augmented generation with hybrid semantic + keyword search to give customers accurate, brand-specific answers — not generic AI guesses.
Knowledge base on Creator+ plans · 7-day free trial
How the Knowledge Base Works
Your documents become your chatbot's expertise
Upload Your Documents
Upload PDFs, Word docs, or text files. Paste content directly or scrape your website. ChatGenius accepts your existing business materials as-is.
Automatic Chunking
Documents are split into optimized passages with 200-character overlap between chunks, ensuring no context is lost at boundaries. Each chunk gets a contextual prefix.
Embedding + Indexing
Each passage is converted to a 1024-dimensional vector embedding using OpenAI's embedding model, then stored for instant retrieval.
Hybrid Search at Query Time
When a customer asks a question, ChatGenius runs semantic search AND keyword search, merges results via Reciprocal Rank Fusion, and feeds the top matches to GPT-5.
Knowledge Base Features
Production RAG pipeline — not a toy demo
Hybrid Search (Semantic + Keyword)
Combines vector similarity search with traditional keyword matching using Reciprocal Rank Fusion (k=60). Catches both conceptual matches and exact terminology your customers use.
Jina Reranker
Optional second-pass reranking using Jina AI scores the initial results for deeper relevance. Moves the best answer to the top even when initial retrieval returns near-ties.
Multi-Format Import
Upload PDF files, Word documents (.docx), and plain text. Scrape content directly from your website URLs. All formats are normalized and chunked consistently.
0.28 Similarity Threshold
Low-confidence matches are filtered out before reaching GPT-5. If the knowledge base doesn't contain relevant information, the AI says so honestly instead of guessing.
200-Char Overlap Chunking
Documents are split with 200-character overlap between chunks (13% of chunk size). No information is lost at chunk boundaries — context flows naturally across splits.
Intent-Based Pre-Filtering
Before searching, ChatGenius detects the customer's intent and pre-filters by source type. Pricing questions search pricing docs first. Service questions prioritize service descriptions.
Use Cases
Treatment FAQs on Autopilot
Upload your service menu, aftercare instructions, and pricing. When someone DMs "how long does Botox last?" the AI answers with your exact protocol — not WebMD.
Property Details Instantly
Upload listing sheets and neighborhood guides. Prospects get square footage, HOA fees, and school district info through DMs without waiting for an agent callback.
Product + Shipping Answers
Upload your product catalog and shipping policy. "Do you ship to Canada?" and "What's the return window?" get instant, accurate answers from your own docs.