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Train Your AI with Your Business Knowledge
Upload your documents, FAQs, and business info. ChatGenius searches your content intelligently to give customers accurate, brand-specific answers — not generic AI guesses.
Knowledge base on Creator+ plans · 7-day free trial
How the Knowledge Base Works
Your documents become your chatbot's expertise
Upload Your Documents
Upload PDFs, Word docs, or text files. Paste content directly or scrape your website. ChatGenius accepts your existing business materials as-is.
Automatic Chunking
Documents are split into optimized passages with smart overlap, ensuring no context is lost at boundaries. Each passage is tagged with its source document and section.
Smart Indexing
Each passage is processed and indexed using advanced AI, then stored for instant retrieval when customers ask questions.
Hybrid Search at Query Time
When a customer asks a question, ChatGenius runs meaning-based search AND keyword search, merges results using a proven ranking algorithm, and feeds the top matches to GPT-5.
Knowledge Base Features
Enterprise-grade search — not a toy demo
Hybrid Search (Semantic + Keyword)
Combines meaning-based search with traditional keyword matching using Reciprocal Rank Fusion. Catches both conceptual matches and exact terminology your customers use.
Smart Result Ranking
Optional second-pass ranking re-scores initial search results for deeper relevance. Moves the best answer to the top even when multiple passages seem equally relevant.
Multi-Format Import
Upload PDF files, Word documents (.docx), and plain text. Scrape content directly from your website URLs. All formats are normalized and chunked consistently.
Confidence Filtering
Low-confidence matches are filtered out before reaching GPT-5. If the knowledge base doesn't contain relevant information, the AI says so honestly instead of guessing.
Smart Document Processing
Documents are intelligently split so no information is lost between sections. Context flows naturally, giving the AI complete understanding of your content.
Intent-Based Pre-Filtering
Before searching, ChatGenius detects the customer's intent and pre-filters by source type. Pricing questions search pricing docs first. Service questions prioritize service descriptions.
Use Cases
Treatment FAQs on Autopilot
Upload your service menu, aftercare instructions, and pricing. When someone DMs "how long does Botox last?" the AI answers with your exact protocol — not WebMD.
Property Details Instantly
Upload listing sheets and neighborhood guides. Prospects get square footage, HOA fees, and school district info through DMs without waiting for an agent callback.
Product + Shipping Answers
Upload your product catalog and shipping policy. "Do you ship to Canada?" and "What's the return window?" get instant, accurate answers from your own docs.