MetaVerified Tech Provider

Teach it your business once. It answers from that.

Add your services, prices, FAQs and documents, and ChatGenius answers DMs from your own information instead of guessing. When it doesn't know something, it says so and shows you the question, so the gap gets filled.

Start free Free includes 15 knowledge items.

  1. A customer asks.

    ChatGenius finds the answer in what you taught it, here your hours and walk-in policy, and replies in your voice.

  2. If it doesn't know, it doesn't make it up.

    Beard dye isn't in your knowledge base, so it tells the customer it will check, and flags the question for you.

  3. You see every gap.

    Questions your AI couldn't answer are collected in one list, with how often each was asked. Type the answer once and it's saved.

  4. Your knowledge, in one place.

    Services, FAQs and documents, with your website read in during setup. Update anything and the AI uses the new version.

What you can teach it.

Everything here becomes something the AI can quote back to a customer.

Services and prices

What you offer, what it costs and how long it takes. The AI quotes from this and the booking system books from it.

FAQs

The questions you answer ten times a day, answered once.

Documents

Upload a PDF or a plain text file. Image-only PDFs, like scans or Canva exports, can't be read, so paste the text instead.

PDF or .txt
Your website

During setup, ChatGenius reads your site and drafts your services and FAQs for you to review.

Setup

Knowledge items, by plan.

15
Free
40
Creator
100
Professional
300
Business

Items are your services, FAQs and documents combined. Document storage: none on Free, then 5MB, 25MB and 50MB. See pricing

Knowledge Base questions

How does the knowledge base make my chatbot smarter?
ChatGenius combines your business information with the AI's language abilities. When a customer asks a question, it searches your knowledge base, finds the most relevant passages, and uses them as context for the AI's response. This means answers are grounded in your actual business information rather than generic AI responses.
How do I upload documents to the knowledge base?
Go to AI Configuration in your ChatGenius dashboard and open the knowledge section. You can upload PDF and plain text files, paste text directly, or add services and FAQs one by one. During setup, ChatGenius can also read your website and draft your services and FAQs for you to review. Documents are processed into searchable passages automatically.
What file formats are supported?
ChatGenius accepts PDF files and plain text files (.txt). PDFs need real text in them, so image-only PDFs like scans or Canva exports can't be read. In that case, paste the text instead. Each document is split into passages automatically so the right part can be found later.
How accurate are the knowledge base answers?
ChatGenius searches your knowledge by meaning, re-ranks the best matches in a second pass, and drops anything below a confidence threshold. The AI only answers from passages it's confident about. When nothing relevant is found, it says so and the question shows up as a knowledge gap for you to answer.
How often should I update my knowledge base?
Update whenever your business information changes, like new services, updated pricing, revised FAQs, or seasonal offerings. Re-processing is automatic: upload the new version and ChatGenius re-chunks and re-embeds the content. There's no manual re-indexing step required.
Which plans include knowledge base access?
Every plan includes a knowledge base. Free holds 15 items (services, FAQs and documents combined), Creator 40, Professional 100, and Business 300. Document storage is not included on Free. Creator ($29/mo) includes 5MB, Professional ($99/mo) 25MB, and Business ($297/mo) 50MB.
AI InstructionsSet the tone and rules the AI follows when it answers.BookingYour services list doubles as what customers can book.28 LanguagesTeach it in English, it answers in the customer's language.

Teach your AI what you know.

Add your services and FAQs, and the next question gets your answer, not a guess.

Start free