AI Telegram Bot Automation

A GPT-5 AI agent that answers Telegram DMs with inline keyboards, processes photos and voice messages, and shares the same inbox as your Instagram, Messenger, WhatsApp, and SMS conversations. Connect in 2 minutes with a BotFather token. Available on Creator and above.

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Creator plan and above · 7-day free trial on Creator

Built On

How Telegram Automation Works

BotFather to live AI replies in a couple of minutes

Create a Bot with BotFather

Message @BotFather on Telegram, run /newbot, pick a name and username, and copy the token. This is Telegram's standard bot creation flow. No developer account or approval process required.

Paste the Token Into ChatGenius

Open the Telegram section in Settings and paste the token. ChatGenius registers the webhook with Telegram, adds a secret token header for verification, and starts listening for incoming messages.

AI Responds in Real Time

The same GPT-5 brain, knowledge base, and tone settings that power your Instagram, Messenger, and WhatsApp channels now run on Telegram. Inline keyboards, typing indicators, and HTML formatting happen automatically.

Team Takes Over When Needed

Sentiment escalation sends an SMS alert when a Telegram thread turns negative. Your team claims the conversation from the shared inbox, AI steps back, and they reply directly from the portal.

Telegram Features

Everything that works on Telegram today, verified against the code

GPT-5 AI Agent

Same brain as Instagram, Messenger, WhatsApp, and SMS. Shared knowledge base, tone settings, business context, and escalation rules. Configure once, respond consistently.

Inline Keyboards

The AI generates Telegram inline keyboards automatically. URL buttons open a link in the browser. Callback buttons fire an action in the conversation. Each row holds one button for readability.

HTML Text Formatting

Messages support bold, italic, links, and code blocks via Telegram's HTML parse mode. The AI uses formatting naturally when it adds clarity, not as decoration.

Media Receive & Download

The AI receives photos, documents, voice messages, and audio files. Media is pulled via Telegram's getFile API and made available for AI reference. Voice and image analysis features apply where your tier supports them.

Typing Indicator

ChatGenius fires sendChatAction while the AI is generating a response so customers see the "typing..." state, just like a real conversation.

Shared Team Inbox

Telegram conversations sit alongside Instagram, Messenger, WhatsApp, and SMS in one inbox. Claim, tag, add internal notes, assign agents. AI steps back when a human claims the thread.

Lead Capture & Escalation

Names, emails, and phone numbers shared in a Telegram conversation are auto-extracted into the unified lead view. Sentiment escalation sends an SMS alert to you when a conversation needs a human.

AI Follow-Ups

Telegram has no 24-hour messaging window, so AI follow-ups can re-engage quiet leads at any time. Intent detection decides who to follow up with and what to say, and pulls from the same knowledge base as your other channels.

13-Language Auto-Detection

Telegram has a global user base. The AI detects the language of each inbound message automatically and responds in the same language, across 13 supported languages.

What Telegram does not have

Honesty keeps expectations aligned

A few features from your Meta and WhatsApp channels do not apply on Telegram because the platform itself does not support them:

Visual Flow Builder does not currently run on Telegram. The AI agent handles conversation logic, including buttons, directly via GPT-5.
Comment-to-DM, AI Comment Manager, and Private Replies are Meta-only features since Telegram has no public post comments.
Approved message templates and broadcasts are WhatsApp-specific. Telegram has no 24-hour messaging window, so template approval is not required to re-engage users.
Content Studio publishes to Instagram, Facebook, and TikTok, not Telegram channels.
AI Media Library is a Meta-channel feature for storing and reusing creative assets.

Use Cases

Global Customer Support

Multi-Language Bot for International Audiences

Telegram has strong adoption outside the US (especially Eastern Europe, Middle East, South Asia). The AI detects inbound language and responds in the same one, answering support and sales questions from your knowledge base.

Crypto & Fintech

Community Questions, Automated

Telegram is the default channel for crypto and fintech communities. Answer product, tokenomics, and roadmap questions 24/7 with a bot trained on your documentation. Escalate the complex ones to a human.

Appointment-Based Services

Bookings Inside Telegram

Customers book appointments through a Telegram chat, with Google Calendar sync and reminders handled by the same integrated booking engine that powers your other channels.

Agencies

Client Bots Without Custom Code

Spin up a branded Telegram bot per client, each with its own knowledge base, AI instructions, and team. Centralized management from one portal.

Plan Availability

Telegram channel

✓

AI conversations / month

500

2,500

10,000

Knowledge base items

100

300

Team members (shared inbox)

Unlimited

Inline keyboards & media receive

✓

AI follow-ups

✓

See full pricing details →

Telegram Bot Questions

How do I connect my Telegram bot?+

Create a new bot by messaging @BotFather on Telegram with the /newbot command. Copy the token BotFather returns and paste it into the Telegram section of ChatGenius Settings. The portal registers the webhook with Telegram automatically, including a secret token header for verification.

What message types does Telegram support?+

The AI sends text with HTML formatting (bold, italic, links) and inline keyboards. Inline keyboards support URL buttons that open a link in the browser, and callback buttons that fire an action in the conversation. Typing indicators display while the AI thinks. Inbound: the AI receives text, photos, documents, voice messages, and audio files.

Does the Flow Builder work on Telegram?+

Not today. The Visual Flow Builder currently supports Instagram, Facebook Messenger, and WhatsApp. Telegram conversations run entirely through the GPT-5 AI agent with your knowledge base, tone, and escalation rules. The AI generates inline keyboards and URL buttons natively based on conversation context.

Is Telegram included in my plan?+

Telegram is available on Creator ($29/mo), Professional ($99/mo), Business ($297/mo), and Enterprise plans. The Free tier does not include Telegram. Creator tier is eligible for a 7-day free trial.

Can my team reply to Telegram conversations?+

Yes. Telegram conversations appear in the shared team inbox alongside Instagram, Facebook Messenger, WhatsApp, and SMS. Team members can claim threads, leave internal notes, tag contacts, and reply. When a team member claims a conversation, the AI steps back automatically. Sentiment escalation sends SMS alerts when a Telegram conversation turns negative.

Does Telegram use the same AI configuration as my other channels?+

Yes. The GPT-5 brain, knowledge base documents, tone, business context, escalation rules, and 13-language detection all apply. Configure your AI once and it responds consistently across Telegram, Instagram, Facebook Messenger, WhatsApp, and SMS. The response formatter converts quick replies and buttons into Telegram inline keyboards automatically.

What media types can the AI process from Telegram?+

The AI receives and can reference photos, documents, voice messages, and audio files shared in a Telegram conversation. Media files are downloaded via Telegram's getFile API and stored for the AI to reference. AI Image Analysis and voice transcription features from your other channels also apply on Telegram where the tier supports them.

Does Telegram support broadcasts or templates?+

No. Broadcasts and approved message templates are WhatsApp-specific features in ChatGenius today. On Telegram, you can re-engage customers at any time since Telegram has no 24-hour messaging window restriction. Outbound campaigns on Telegram are handled through the bot's direct sendMessage API.

Works Great With

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