MetaVerified Tech Provider

AI that books, reschedules & cancels right in the DM

Customers say "I'd like to book next Thursday at 3pm" on Instagram, Facebook Messenger, Telegram, WhatsApp, or SMS, and ChatGenius books it, reschedules it, or cancels it right there in the conversation. No Calendly link, no form. The AI checks your real availability, prevents double-booking, and confirms with a booking code.

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Book, reschedule & cancel on every plan  ·  No Calendly required

Integrated with

How DM Booking Works

Conversational scheduling, no forms, no links, no friction

1

Customer Messages You

Someone messages you on Instagram, Facebook, Telegram, or SMS saying they want to book. ChatGenius detects booking intent automatically.

2

AI Guides the Flow

ChatGenius walks them through service selection, date/time picking with natural language ("next Thursday 3pm"), and collects name, email, and phone.

3

Availability Check

The system checks your calendar in real-time, respects buffer times between appointments, and prevents double-booking.

4

Confirmed + Synced

Customer gets a confirmation message with a booking code (like SG-FHZS9V). It syncs to your Google Calendar instantly, and they can reschedule or cancel later by just replying.

Watch It Book, Reschedule & Cancel

A real conversation: booked, moved, and cancelled, with no link and no form

ChatGenius AI booking a demo consultation in an Instagram DM on mobile: it asks for date and time, confirms 3pm tomorrow is available, collects phone and email, then confirms the booking with code SG-FHZS9V
Book in plain language. The AI checks availability, collects the details you require, and confirms with a code.
ChatGenius AI rescheduling then cancelling the same appointment in an Instagram DM on mobile: it moves the booking to 4pm keeping the same confirmation code, then confirms before cancelling when the customer asks
Reschedule or cancel by just replying, each with a confirm step first.

Booking Features

A full booking assistant, not just a simple form

Natural Language Scheduling

Customers say "next Thursday at 3pm" or "tomorrow morning" and AI extracts the exact date and time. Supports 14 languages and cultural date formats.

Google Calendar 2-Way Sync

One-click OAuth connection. Bookings appear in your Google Calendar, and events added there are reflected in ChatGenius. Share your schedule across devices.

Concurrent Booking Prevention

When someone is booking a time slot, it's temporarily held. Two customers can't book the same slot simultaneously, even if they're both in mid-conversation.

Multiple Services

Configure different services with unique durations, pricing, and buffer times. ChatGenius presents options and lets customers choose before scheduling.

14-Language Support

Booking works in all 14 supported languages. Language lock prevents misinterpretation when customers provide dates in German, Japanese, Arabic, or any other language.

Reschedule, Modify & Cancel

Customers can reschedule, modify, or cancel through the same conversation. Need to change the service type, update contact details, or add a note? ChatGenius handles it and updates your Google Calendar automatically.

Google Meet for Virtual Sessions

Mark services as virtual and ChatGenius adds a Google Meet link to every booking. The customer gets a calendar invite with the Meet URL emailed to them automatically. Perfect for coaches, consultants, and demo calls.

Use Cases

Med Spa

Botox & Filler Appointments

Client DMs "I want to book a lip filler appointment." ChatGenius collects details, checks availability, and confirms, while you're in a treatment.

Auto Detailing

Mobile Detail Bookings

Customer sends a photo of their car and asks for a detail. AI handles the quote questions, then transitions smoothly into booking a time slot.

Online Coach

Discovery Call Scheduling

Leads who DM after seeing your reel get booked into discovery calls automatically. No Calendly link needed, the conversation IS the booking tool.

Plan Availability

Feature
Free
Creator
Pro
Business
Booking system
✓
✓
✓
✓
Google Calendar sync
-
✓
✓
✓
Google Meet links & email invites
-
✓
✓
✓
Multiple services
✓
✓
✓
✓
Reschedule/modify/cancel
✓
✓
✓
✓
See full pricing details →

Booking System Questions

How do customers book appointments through messaging?+
Customers simply message you on Instagram, Facebook Messenger, Telegram, or SMS and express interest in booking. ChatGenius AI detects the booking intent, guides them through service selection, date/time picking (with natural language like "next Thursday at 3pm"), and collects their contact details.
Does ChatGenius sync with Google Calendar?+
Yes. ChatGenius has bidirectional Google Calendar sync with one-click connection. Appointments booked through DMs appear in your Google Calendar instantly, and events added to Google Calendar are reflected in ChatGenius.
Can ChatGenius send Google Meet links for virtual appointments?+
Yes. Mark any service as "Virtual" in your Service Menu and ChatGenius automatically generates a Google Meet link when that service is booked, then emails the calendar invite (with the Meet URL) directly to the customer. The AI also tells customers during the conversation that a Meet invite is on the way. In-person services are unaffected, the Meet link only attaches to services you've explicitly flagged as virtual.
Can the booking system handle multiple services?+
Yes. You can configure multiple service types with different durations, buffer times, and availability windows. When a customer wants to book, ChatGenius presents the available services and lets them choose.
What happens if two people try to book the same time slot?+
ChatGenius uses concurrent booking prevention, when one customer is in the process of booking a slot, that time is temporarily held. If a conflict occurs, the system offers alternative times.
Does the booking flow work in other languages?+
Yes. The booking system works in all 14 supported languages with a language lock during the booking flow to prevent misinterpretation of dates, times, and addresses in different cultural formats.
Can customers reschedule or cancel an appointment in the DM?+
Yes. The same AI that booked the appointment can reschedule or cancel it in the same conversation, on Instagram, Messenger, Telegram, WhatsApp, or SMS. A customer can say "can I move that to 4pm?" or "I need to cancel" and ChatGenius checks the new time, updates the appointment, keeps the original confirmation code, and syncs the change to your Google Calendar. No forms, no support email, no back-and-forth.
Do I need Calendly or another scheduling tool to book in chat?+
No. ChatGenius has its own booking engine, so the conversation itself is the scheduling tool. It checks your business hours and existing appointments, prevents double-booking, and confirms with a booking code, all without Calendly, Acuity, or an external link. If you already use Google Calendar, you can connect it for two-way sync, but it is optional.
Which plans include the booking system?+
The booking system is available on all plans, including Free. Google Calendar sync is included on Creator ($29/mo), Professional ($99/mo), and Business ($297/mo) plans.

Works Great With

Multilingual Support → AI Follow-ups → Lead Capture → AI Appointment Setter Comparison →

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