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Book Appointments Through Instagram DMs
Customers say "I'd like to book next Thursday at 3pm" — and ChatGenius handles the rest. 8-state booking flow, Google Calendar sync, natural language date parsing, and concurrent booking prevention.
Booking available on Creator+ plans · 7-day free trial
How DM Booking Works
Conversational scheduling — no forms, no links, no friction
Customer Messages You
Someone DMs your Instagram or Facebook page saying they want to book. ChatGenius detects booking intent automatically.
AI Guides the Flow
ChatGenius walks them through service selection, date/time picking with natural language ("next Thursday 3pm"), and collects name, email, and phone.
Availability Check
The system checks your calendar in real-time, respects buffer times between appointments, and prevents double-booking.
Confirmed + Synced
Customer gets a confirmation message with all details. Appointment syncs to your Google Calendar instantly.
Booking Features
An 8-state booking machine, not a simple form
Natural Language Scheduling
Customers say "next Thursday at 3pm" or "tomorrow morning" and GPT-5 extracts the exact date and time. Supports 13 languages and cultural date formats.
Google Calendar 2-Way Sync
One-click OAuth connection. Bookings appear in your Google Calendar, and events added there are reflected in ChatGenius. Share your schedule across devices.
Concurrent Booking Prevention
When someone is booking a time slot, it's temporarily held. Two customers can't book the same slot simultaneously — even if they're both in mid-conversation.
Multiple Services
Configure different services with unique durations, pricing, and buffer times. ChatGenius presents options and lets customers choose before scheduling.
13-Language Support
Booking works in all 13 supported languages. Language lock prevents misinterpretation when customers provide dates in German, Japanese, Arabic, or any other language.
Reschedule & Cancel
Customers can reschedule or cancel through the same DM thread. ChatGenius handles the state transition and updates your Google Calendar automatically.
Use Cases
Botox & Filler Appointments
Client DMs "I want to book a lip filler appointment." ChatGenius collects details, checks availability, and confirms — while you're in a treatment.
Mobile Detail Bookings
Customer sends a photo of their car and asks for a detail. AI handles the quote questions, then seamlessly transitions into booking a time slot.
Discovery Call Scheduling
Leads who DM after seeing your reel get booked into discovery calls automatically. No Calendly link needed — the conversation IS the booking tool.