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They went quiet. ChatGenius checks back in.

When a prospect stops replying mid-conversation, ChatGenius sends a short, personal follow-up about what they were actually asking, at most twice, and always inside Meta's 24-hour messaging window. No templates to write.

Start 7-day free trial AI follow-ups are on Creator and up.

  1. Rob asks a price, then goes quiet.

    Ten minutes later ChatGenius checks in, and it mentions what he was actually asking about, not "just checking in!"

  2. One last nudge, then it stops.

    Still nothing, so the second and final follow-up goes out about a day later. Rob books Saturday. If he hadn't, that would have been the end of it.

  3. It can tell a goodbye from a pause.

    Jess said "perfect thank you", so no follow-up is scheduled. Nobody gets an awkward "are you still there?" after they said bye.

  4. You set the timing once.

    Change when each follow-up goes out and turn on quiet hours so nothing lands at 2am. Everything stays inside Meta's 24-hour window.

It knows when not to send.

A follow-up is skipped automatically when any of these is true.

You took over

Someone on your team claimed the conversation.

It was resolved

The conversation is marked as done.

They said goodbye

Phrases like "thanks for your help", "that's all" or "take care".

They already booked

No nudging someone who is already on the calendar.

They opted out

Asked to stop, so it stops.

The window closed

Meta lets businesses reply within 24 hours of the customer's last message. Past that, nothing is sent.

Included from Creator up.

2
Follow-ups at most, per quiet conversation
24h
Always inside Meta's window
0
Templates to write

AI follow-ups are on the Creator, Professional and Business plans. Creator comes with a 7-day free trial. See pricing

AI Follow-up questions

How many follow-up messages does ChatGenius send?
ChatGenius sends a 2-message follow-up sequence. The first message is sent after a configurable delay when a conversation goes quiet. If there's still no response, a second and final follow-up is sent. The sequence stops after 2 messages, so a prospect never gets flooded.
When are follow-up messages sent?
The first follow-up goes out a set time after the conversation goes quiet (10 minutes by default) and the second about a day later (23 hours by default). You can change both. If you turn on quiet hours, nothing is sent during them.
How does ChatGenius comply with Meta's 24-hour messaging window?
Meta allows businesses to send messages within 24 hours of the customer's last message. ChatGenius tracks the timestamp of each customer's last interaction and only schedules follow-ups within that window. If the 24-hour window has closed, the follow-up is skipped to avoid policy violations.
What triggers a follow-up to be skipped?
Follow-ups are automatically skipped when: the conversation has been claimed by a human agent, the conversation is marked as resolved, the customer has opted out, or a goodbye pattern is detected. ChatGenius recognizes goodbye phrases like 'bye', 'that's all', 'take care' and 'thanks for your help', and it also skips anyone who already booked.
Are follow-ups sent during quiet hours?
No, if you turn quiet hours on in your follow-up settings. If a follow-up is due during quiet hours, it's held and delivered at the next available window. This prevents messages from arriving at 2am and annoying your customers.
Can I customize the follow-up messages?
Follow-up messages are written by the AI from the conversation itself, so each one is personalized and relevant to what the customer was discussing. The AI uses your configured tone and brand voice. You can shape the style through your AI instructions in AI Configuration.
Lead CaptureThe leads you bring back land in your lead list, scored.BookingWhen they reply "yes", the AI books them in the same thread.Knowledge BaseWhat the AI knows about your business, so follow-ups stay accurate.

Stop losing leads to silence.

Turn on follow-ups once and every quiet conversation gets a second chance.

Start 7-day free trial