Meta Verified Tech Provider
AI Follow-Up Messages That Re-Engage Leads
Prospects go quiet mid-conversation. ChatGenius sends a personalized follow-up at the right time — a 2-message sequence with 25+ goodbye pattern detection, quiet hours, and Meta 24-hour window compliance. Never lose a lead to silence.
AI follow-ups on Creator+ plans · 7-day free trial
How AI Follow-Ups Work
Smart timing, not spam — re-engage leads without annoying them
Conversation Goes Quiet
A prospect stops responding mid-conversation. ChatGenius detects the silence and checks if a follow-up is appropriate (no goodbye detected, not claimed by a human, not opted out).
Follow-Up Scheduled
A follow-up is scheduled with an exact timestamp based on your configured delay. The system checks it falls within Meta's 24-hour messaging window and outside quiet hours.
Personalized Message Sent
GPT-5 generates a contextual follow-up based on the conversation history. It references what the customer was discussing — not a generic "Hey, are you still there?"
Second Follow-Up or Stop
If the prospect responds, normal conversation resumes. If silence continues, one final follow-up is sent. After 2 messages with no reply, the sequence stops permanently.
Follow-Up Features
Built for compliance and conversion — not just automation
Meta 24-Hour Window Compliance
ChatGenius tracks each customer's last message timestamp and only schedules follow-ups within Meta's 24-hour messaging window. If the window has closed, the follow-up is skipped — no policy violations.
25+ Goodbye Pattern Detection
Recognizes patterns like "thanks bye", "that's all I needed", "no more questions", and 20+ more. If the conversation ended naturally, no follow-up is sent. No awkward "are you still there?" after someone said goodbye.
Quiet Hours
Follow-ups respect your configured business hours. If a message is due at 2am, it's held and delivered at the next available window. Your customers never get woken up by a chatbot.
Dual-Trigger Delivery
Follow-ups use two delivery mechanisms: a cron job as the primary trigger and webhook events as backup. If the cron misses a beat, the webhook catches it. Messages are delivered reliably.
Smart Skip Logic
Follow-ups are automatically skipped when a conversation is claimed by a human agent, marked as resolved, the customer opted out, or a goodbye was detected. No interference with human handoffs.
Context-Aware Messages
GPT-5 reads the full conversation history and generates a follow-up that references what the customer was asking about. "Still thinking about that lip filler appointment?" — not "Hi, just checking in!"
Use Cases
Revive Consultation Inquiries
A prospect asked about pricing for Botox but went quiet. 4 hours later, ChatGenius sends: "Still interested in that Botox consultation? I can check available times for you." 23% of leads re-engage.
Recover Abandoned Quotes
Customer sent photos of their car, got a quote, then disappeared. A follow-up referencing the specific vehicle and quoted price brings them back to book — all within Meta's messaging window.
Nudge Discovery Call Sign-Ups
Lead expressed interest in coaching but didn't book. ChatGenius follows up with a personalized nudge mentioning their specific goals, keeping momentum without being pushy.