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Smart Message Batching for AI Chatbots

Your customers type fast. They send 3 messages before you can blink. Most chatbots reply 3 times — ChatGenius waits, batches them together, and sends one complete, intelligent response. No duplicate replies, no lost messages, no chaos.

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Included on all plans · No credit card required

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How Message Batching Works

One smart reply instead of three awkward ones

Messages Arrive

A customer sends "Hey" then "I need a quote" then "for a full detail on my Tesla Model 3" — three messages in quick succession.

ChatGenius Waits

Instead of replying to "Hey" immediately, ChatGenius detects the rapid-fire pattern and holds for a brief window to collect all incoming messages.

Messages Batched

All messages are combined into a single context. The AI sees the complete thought: "Hey, I need a quote for a full detail on my Tesla Model 3."

One Smart Reply

ChatGenius sends one comprehensive response that addresses everything — not three separate replies that feel robotic and fragmented.

Why It Matters

The difference between a chatbot and a real conversation

No Duplicate Replies

Each customer conversation uses a single queue entry that gets reused. Even if 5 messages arrive within seconds, the AI responds exactly once with a complete answer.

No Lost Messages

Every message is tracked in a database-backed queue. A safety net runs every 15 minutes to catch anything that got stuck. Nothing falls through the cracks — even during outages.

Cross-Platform

Same batching logic across Facebook Messenger, Instagram DMs, Telegram, and SMS. Customers get consistent, intelligent responses regardless of which platform they message from.

Traffic Spike Resilient

During viral moments or promotions, message volume can spike dramatically. The queue-based architecture handles surges gracefully without dropping or duplicating any responses.

Near-Instant for Single Messages

Batching doesn't slow down normal conversations. Single messages get near-instant responses. The brief hold only activates when rapid-fire messages are detected.

Automatic Cleanup

Processed messages are automatically cleaned up after 1 hour. The system stays fast and lean without manual maintenance, even at scale with thousands of daily conversations.

Use Cases

Any Business

The "Stream of Consciousness" Customer

Customer sends: "Hi" ... "I saw your post" ... "how much for the ceramic coating?" — three messages in 5 seconds. ChatGenius combines them into one question and responds once, naturally.

Content Creator

Viral Post DM Flood

Your reel goes viral and 200 people DM you in an hour. Message batching processes every conversation reliably without dropping a single message or sending duplicates.

E-Commerce

Order + Question Combo

Customer sends their order number, then asks about shipping, then asks about returns — all in separate messages. One reply covers everything instead of three fragmented answers.

Available on All Plans

Message batching

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Duplicate prevention

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Cross-platform

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Safety net recovery

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Message Batching Questions

What happens when a customer sends multiple messages quickly?+

ChatGenius detects when someone is sending multiple messages in quick succession and waits for them to finish. Once the messages stop arriving, all messages are combined and processed together. The AI generates one comprehensive response that addresses everything the customer said — no triple replies, no missed context.

How does message batching prevent duplicate responses?+

Each customer conversation uses a unique queue entry that gets reused. When a new message arrives while a previous one is still being processed, it's merged into the same queue entry instead of creating a duplicate. This means the AI only responds once, even if 5 messages arrive within seconds of each other.

Does message batching work on all platforms?+

Yes. Smart message batching works across Facebook Messenger, Instagram DMs, Telegram, and SMS. The same batching logic handles all platforms, ensuring consistent behavior regardless of where the customer is messaging from.

What happens during a traffic spike?+

ChatGenius uses a database-backed queue that handles high volume gracefully. Messages are processed in order, and a safety net runs every 15 minutes to catch any messages that got stuck. Completed entries are automatically cleaned up after 1 hour to keep the system fast.

Is message batching included on all plans?+

Yes. Smart message batching is a core infrastructure feature included on every plan, including the free tier. Every ChatGenius customer gets the same reliable message processing regardless of their plan level.

Can batching cause delayed responses?+

The batching window is very short — just long enough to catch rapid-fire messages. For single messages, the response is near-instant. For multi-message bursts, the brief wait actually results in a better response because the AI has the full context instead of replying to an incomplete thought.

Works Great With

One Message. One Smart Reply.

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