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Three messages in. One reply out.

People type in bursts: "hey", then "I saw your post", then the actual question. Smart message batching waits a few seconds, reads them together, and sends one complete answer instead of three awkward ones. On Instagram, Messenger, Telegram and SMS.

Start free Included on every plan, including Free.

  1. Kay sends three messages in a row.

    ChatGenius doesn't jump on the "hey". It waits a few seconds to see if more is coming.

  2. And a fourth.

    "Also do you come to me?" starts with "also", a sign there was more to say. Everything is read as one thought.

  3. One reply that answers all of it.

    Price, the inspection and the mobile service, in one message, like a person who read the whole thing before answering.

  4. Compare that to this.

    Without batching, a chatbot greets "hey", asks which post, answers half the question and leaves the last one hanging.

How it knows more is coming.

ChatGenius always waits a few seconds before an AI reply. These signs tell it the person is probably still typing.

Ends with "..."

A trailing ellipsis usually means the thought isn't finished.

Starts with a joiner

Messages that begin with "also", "and", "oh", "wait", "actually", "btw" or "one more thing".

Just "ok" or "yes"

A one-word confirmation is often followed by the real message.

No end punctuation

A capitalised sentence with no full stop, question mark or exclamation point.

When it doesn't wait.

Keyword flows

A message that matches a flow keyword gets the automated reply straight away.

Instant
Mid-flow

If someone is already in a flow, their answers go straight to it.

Instant

Included on every plan.

9s
Default wait before an AI reply
5s
The shortest it can be set to
1
Reply, however many messages

Message batching is on every plan, including Free. You can change the wait in your AI settings. See pricing

Message batching questions

What happens when a customer sends multiple messages quickly?
ChatGenius detects when someone is sending multiple messages in quick succession and waits for them to finish. Once the messages stop arriving, all messages are combined and processed together. The AI writes one response that covers everything the customer said, with no triple replies and no missed context.
How does message batching prevent duplicate responses?
Each customer conversation uses a unique queue entry that gets reused. When a new message arrives while a previous one is still being processed, it's merged into the same queue entry instead of creating a duplicate. This means the AI only responds once, even if 5 messages arrive within seconds of each other.
Does message batching work on all platforms?
Yes. Smart message batching works across Facebook Messenger, Instagram DMs, Telegram, and SMS. The same batching logic handles all platforms, ensuring consistent behavior regardless of where the customer is messaging from.
What happens during a traffic spike?
Every incoming message is stored in a database-backed queue, so a burst of DMs is worked through in order instead of being dropped. Each conversation is batched separately, so one busy chat doesn't hold up the others.
Is message batching included on all plans?
Yes. Smart message batching is a core infrastructure feature included on every plan, including the free tier. Every ChatGenius customer gets the same reliable message processing regardless of their plan level.
Can batching cause delayed responses?
Only by a few seconds. Before an AI reply, ChatGenius waits briefly to catch rapid-fire messages: 9 seconds by default, adjustable in your AI settings, and never less than 5. Messages that match a keyword flow skip the wait entirely. The short pause usually means a better answer, because the AI replies to the whole thought instead of half of it.
Knowledge BaseWhere the answers in that one reply come from.Flow BuilderKeyword flows reply instantly, no wait.28 LanguagesBursts in any language get one reply in that language.

One conversation. One good reply.

Batching is on by default on every plan, including Free.

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