AI Customer Service Cost Calculator: What Your Business Actually Pays in 2025 (Real Numbers)
Your CFO just asked: "How much are we really spending on customer service?" You checked the Zendesk invoice ($2,400/month for 20 agents), but that's not the real number. Factor in the $0.99 per AI resolution from Intercom, the $1,500/month for your knowledge base, the hours your team spends on tickets that could be automated, and suddenly you're looking at $5,000+/month. Meanwhile, companies using AI chatbots pay $0.50 per interaction vs $6 for human support, saving $300,000 annually while handling 70-80% of routine queries automatically.
SumGeniusAI Team
October 24, 2025
